Business communication is the way in which we interact with other business entities in a manner that is tactful and professional to drive business forward. This applies to emails, electronic communication, presentations, reports and business meetings.
Studies have shown that non-verbal communication is also an important element of business communication as it is more indicative of an individual’s thinking than words. In the engineering industry, these skills are especially important to effectively communicate purpose and relevance of ideas, processes or technical designs. The ability to apply such skills isn’t limited to emails and reports but also crucial in group settings and other work situations.
Employees, who are able to make a compelling presentation of their ideas, communicate succinctly via email; write an effective business report that the audience understands or can motivate a team to action is the one who will succeed in the 21st century workplace. A company’s most valuable employees are the ones who are great communicators; not just orally and in writing but who also have the ability to relate well with their peers, management, company stakeholders, suppliers and customers.
A major goal of this workshop is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.
After completing this training programme, participants will be able to:
- Develop a clear understanding of how we communicate verbally and non-verbally
- Learn how to overcome barriers in communication
- Hone listening skills to improve the quality of communication with others
- Gain tips on how to ask probing questions to gain more information
- Enhance your ability to handle difficult situations
- Learn the art to deal with situations assertively
- Build rapport with clients and suppliers
- Short lectures
- Activities and Discussion Groups
- Role Plays
- Case Studies
- Class Assignments
2 days training
There are times that companies require customised training programs specific to their company or a specific department within the company. In these cases, I provide consultation and analysis of the company’s needs in order to provide a tailor-made program that will address and resolve the company’s particular needs.
These programs can be done in the form of workshops or team building events. Team building events are now becoming an essential part of employee development. Team building activities go a long way to achieving better workplace relationships that positively impact on company processes and goals.
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